He is probably referring to G0dZilla_qq - who is a VIP manager and resposible for VIP support.
I've checked a bit the situation, bob went awol for about 3 weeks, we didn't here from from during that time.
Then he appeared and said he had some serious health issues (won't share here, ask bob), we all are sympathetic ofc and understanding it. But Bob is an official employee of duckdice, and as everyone else in our company, we would ask for at least some clarification on a matter, this case - any notice from the hospital or insurance (or anything really), i personally dont think it's unreasonable.
Regarding level of access - for every employee who is AWOL we will remove some access rights just in case your laptop was stolen, etc. Support does have access to players sensitive data, so it's just a good "hygiene" practice.