💬 Community Feedback: Chat Environment, Mute Consistency, and Moving Forward 🤔

thank you for your honesty guys, I know who to mute next ... Jvne

just kidding

I have transmitted the message and I'm glad we're talking abt this like civilized people

So one thing about mute consistency, i actually think you guys would hate it if we weren't as flexible as we generally are and the chat environment would become a lot more constrictive if we applied hard fast rules.

For example, there is a subtle difference between the gifs you posted the-duckling and actually saying those things.

On mute times it's sort of the same thing, if we were very consistent and rigid on it, and due to the nature of crypto gamblers in particular always wishing to push against the system (any system) then we'd be muting more, not less, and eventually for longer, context is always key, purpose and intent, too.

The reason some lengths of time are given varies, in a ideal world, nobody ever needs to be muted, but a chat enviornment where anything goes is usually a horrid experience for a lot of people, so we do need to keep the room level somehow, the main thing that concerns me is the amount of toxicity generally in these last years, i think times are tough out there and people are getting angrier and it's natural to share some of that frustration, but what we can't start doing is bullying people, being nasty to each other, etc.

we as a team are listening though, and we'll wait and see for more feedback, and see if we can create some kind of guidelines that are a bit more involved than just the basics too make it clearer where the lines are.

the thing is in this, is that a lot this already happens, a lot of users are already muted and warned repeatedly, but yet still repeat certain things, users who are muted for weeks to months usually have already had a few mutes previous, way past point of escalation.

the same behaviours being ignored is often just that flexibility we're trying to give, there are certain hard lines that we'll always push against.

like i say, i guess i want to hear from more than just yourself on the topic, and try to write some guidelines which are more expanded than a basic rule set, a buffer zone and the hard no's but really i need to understand what the community feel about these things before writing such a thing.

the idea of not being too rigid and being flexible or allowing as much as you can, can sometimes be a mistake in my opinion

if i were a mod i would state the goal as being, you want chat to be inviting enough such that the maximum possible number of potential chatters would want to be involved

you know how sometimes a player is pushing the envelope with his comments and behavior and he is being allowed to do it for a period of time and then when he pushes it even farther at some point, a mod comes in with a long mute

then it feels as if there is some sort of empty vacuum or space in chat with this persons presence out of the picture. and other players miss this presence and act as if this means they need to advocate for the person to come back

imo, mods should see this is a clear sign that the behavior was allowed to go on for too long. imo there should be a strategy and a willingness for more behavioral adjustment mutes. short term mutes that are implemented more readily and more often.

in regards to longer mutes, those are for specific behaviors that warrant it, but i would stop using the idea that players whose behavior earn the short mutes, somehow deserve longer mutes as a result of repeated offences

if the goal is to improve chat, be willing to more regularly implement short mutes, and implement them sooner. anyone coming back from a short mute can adjust their behavior, otherwise, they are short muted again

at some point they will have to behave in a way more conducive to chat that doesn't cause certain segments of the chat including themselves to be too dominant.

understand that the players who do not engage or engage less often because of the chat environment, you are not going to hear from them. mods need to understand this is the dyamic, and you are the ones with the power to change it,

and in regards to what i mentioned earlier, when a pesons behavior goes on for too long without a short mute, a certain minority segment then thinks, after someone is eventually muted, "hey you allowed us to have this behavior and this is how we like it so now we want it back".

so allowing a certain dynamic in the chat that is not good for chat, is what causes this problem to begin with

you do need to make a choice. if you want to improve the chat, the consistent mutes that send a clear message that you are not allowing a certain behavior to dominate the chat, period, end of sentence, that needs to be the clear message,

and no one needs to say free this person or that person, because they will be coming back soon after a short mute, and if they adjust their behavior, its all good

and if someone is muted for a long time for a more serious offence, thats a different subject that i'm not addressing here